Returns, Exchange & Cancellation

Order cancellation
You can cancel an order free of charge before it is dispatched. Email care@rosenreed.com with your order number as soon as possible. Once an order has shipped it can no longer be cancelled, but you can still request an exchange. Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 7–10 working days.

Easy 3-day exchange
If something isn’t quite right, you can request an exchange for a different size or colour within 3 days of delivery.

Conditions

• The item must be unworn, unwashed and in its original packaging with tags attached.
• Items bought on sale or with a special discount may not be eligible for exchange.

Damaged or wrong item
If you receive a damaged, defective or wrong item, please message us within 24 hours of delivery with photos and an unboxing video. We’ll arrange a replacement or a full refund at no cost to you.

Returns and refunds
We do not offer returns for change of mind. Refunds are issued for damaged, defective or wrong items, and for orders cancelled before dispatch, to the original payment method (or bank transfer for COD orders) within 7–10 working days of approval.

How to request an exchange or refund
Email care@rosenreed.com with your order number and the reason. We usually reply within one working day.