Shipping policy

Shipping Policy

At Rose & Reed, we are committed to delivering your order quickly, safely, and efficiently. We work closely with our trusted logistics partners to ensure your purchase arrives in excellent condition.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Please ensure that all shipping and contact information provided at checkout is accurate. Rose & Reed cannot be held responsible for delays, lost parcels, or delivery issues resulting from incorrect or incomplete shipping information supplied by the customer.

By placing an order, you confirm that all information provided is accurate and complete.

Shipping & Delivery Times

Standard Shipping

Estimated delivery: 3–6 business days

Please note that delivery times are estimates and begin once your order has been processed and dispatched.

Shipping times may vary depending on your location, local courier operations, and seasonal demand.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other applicable fees may be charged by your local customs authority.

These charges are determined by the destination country and are the sole responsibility of the customer. Rose & Reed has no control over these fees and cannot predict their amount.

Delivery Responsibility

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.

We recommend ensuring that someone is available to receive the parcel or that a secure delivery location is available. Rose & Reed cannot be held liable for packages that are lost, stolen, or misplaced after successful delivery confirmation by the carrier.

 

Unexpected Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Adverse weather conditions
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Peak holiday periods
  • Other unforeseen events

 

In such circumstances, delivery times may be extended. Rose & Reed is not responsible for delays caused by shipping carriers or external factors beyond our reasonable control.

Contact Us

If you have any questions regarding your order or shipping status, our Customer Care team is here to assist.

Email: care@rosenreed.com

Thank you for choosing Rose & Reed. We appreciate your trust and look forward to delivering your order.